We want our customers to be absolutely delighted with their purchase from Austin | Fowler! For customers who purchased their Austin | Fowler bag on www.AustinFowler.com, and find that it does not meet their needs or expectations, we are pleased to offer returns or exchanges, less shipping and Route charges, within 14 days of the item being delivered to you. The item being returned/exchanged must be in new, unused condition with the original tags and/or packaging.
We can only return or exchange items purchased directly from www.AustinFowler.com. Any item deemed "used" will be ineligible for return or exchange.
Standard Returns
If you've found that a product simply does not meet your needs, we're happy to offer a return on the purchase price less shipping and Route charges as long as the product is returned within 14 days of purchase in new and unused condition.
If you've found that a product simply does not meet your needs, we're happy to offer a return on the purchase price less shipping and Route charges as long as the product is returned within 14 days of purchase in new and unused condition.
Exchanges
You can absolutely do an exchange! Similar to a return, your exchanged item must be shipped back within 14 days of the product being delivered. Please send an email with your full name and order number to hello@austinfowler.com including details regarding the product you would like to exchange and the new product you would like to receive. Once we receive your exchange request, we will confirm that we have your desired product in inventory.
Once you receive that confirmation from us, please follow the following steps:
We want to make sure that our customers are delighted with their purchases and for that reason, we are always here to help! Please contact us at hello@austinfowler.com with any questions, concerns, or feedback. We love to hear from you!
A bag that is in continual use may eventually need some restoration work. We want to make sure you're well taken care of and would highly recommend our go-to repair shop, Rago Brothers. Located in New Jersey, they do mail-in restoration work on all designer bags. We would invite you to visit their website at www.RagoBrothers.com to make arrangements, if ever needed.
Friend,
The women I admire most share something in common — they move through their days with a quiet confidence that's impossible to ignore. I built Austin | Fowler for her. For you.
As a former executive and mother of four, I know that life rarely slows down. What changes is how prepared you are to meet it. The right bag isn't a small thing — it's the foundation of a pulled-together day.
Every Austin | Fowler piece is designed with that in mind. Thoughtful organization. Enduring materials. Timeless silhouettes that transition as seamlessly as you do — from the boardroom to the airport, from the meeting to the moment.
This is luxury with intention. And we're so glad you've found us.
With admiration,
Stephanie Fowler, Founder & CEO
When Steph and Vince launched Austin | Fowler, they brought no formal background in design or manufacturing — only an uncompromising vision. As an executive and mother of four, Steph had searched for a bag that could meet the demands of her life without sacrificing elegance. When she couldn't find one worthy of that standard, she decided to create it.
What followed were early mornings and late nights — researching materials, refining silhouettes, building relationships with artisans. Austin | Fowler didn't come to life because the conditions were perfect. It came to life because Steph chose to begin, and refused to stop.
That same conviction lives in every bag we make.
At Austin | Fowler, we design for a feeling — the quiet confidence of a woman who is completely in command of her day.
We believe that when the details are handled, something shifts. You move differently. You lead more deliberately, speak more assuredly, and show up as the fullest version of yourself.
Thoughtful organization isn't a small thing. It's the foundation beneath every great entrance.
